Sex Doll Hanasaka Yuka Elsa Babe Head RAD025 - 148cm / 4'10" Futanari

Shipping, Returns & Store Policy

1. Discreet billing:

Your purchase will be billed under the name "Skylite SRL", which is the official name of our company. This is the identifier that will appear on your credit card or billing statement. Please be aware of this to avoid any confusion upon reviewing your statement.

2. Manufacture lead time:

2.1 Existing collection 

2.2 Doll creation with custom face 

TPE and Silicone dolls: 45 days

AI Sex Robots: 60 days

2.3 Doll creation with custom face & custom body 

TPE and Silicone dolls: 60 to 90 days

3. Prior Shipping:

For custom made dolls or torsos shipped from China we will systematically send you pre-shipment photos once your order is ready so that you can validate the product before shipping.

Pre-shipment validation emails will be sent from the email address support@myrobotdoll to the email address you provided when placing your order.

No order will be shipped without your validation so please make sure to whitelist our email address support@myrobotdoll and to control your emails regularly, including your spam box.

If no answer is received within 5 business days we will try to contact you using a different method such as sending a SMS to the phone number you provided when placing your order.

No pre-shipment photos are provided for in-stock dolls.

If you have additional requests we can make adjustments or modifications at your expense. Please note that it might slow down the shipping process and delay the reception of your doll.

4. Shipping & Packaging:

4.1 Average Shipping Lead Time Once the Item Has Been Produced

Shipping Lead Time is indicative and we adapt it each time we receive new information from our freight forwarders.

• USA & Canada: 7 to 12 days
• European Union & UK: 5 to 8 weeks
• Switzerland & Norway: 10 to 15 days
• Australia, Israel, Turkey, New Zealand: 10 to 25 days ($100 to $300 extra shipping fees)
• Chile, South Africa: 10 to 25 days (at least $300 extra shipping fees)
• Japan, Singapore, Taiwan: 5 to 8 days
• Russia: 45 to 65 days

During peak periods such as Chinese New Year or the Christmas season, shipping lead times may be significantly extended.

Extended shipping times may also occur due to Force Majeure Delays. In such events, we are not liable for delay damages if the Initial Delivery Date is missed due to reasons beyond our control. The expected delivery period will be extended by a duration equal to the length of the Force Majeure event.

Force Majeure Events include, but are not limited to, natural disasters, fires, theft (including courier mishaps), wars, riots, transportation incidents making the product undeliverable, embargoes, and actions or inactions of civil, military, or governmental authorities (including extended customs procedures).

If a package is rendered undeliverable due to a Force Majeure event, or if such an event delays delivery beyond 6 weeks from the initial estimated date, we shall be given the opportunity to deliver a new product within an additional reasonable period of time considering the standard production and shipping durations of the item ordered.

4.2 Packaging

We provide worldwide shipping in discreet & sealed packaging. Once dolls leave our factory, you will receive the tracking number to follow the shipping progress.

4.3 Flight Case

If you purchase a flight case with a doll or a torso, it will be new and custom made to fit your order. It will be used as packaging for your order and its main purpose will be to protect your doll or torso during transport. As such, you should not expect your flight case to arrive in pristine condition: scratches and/or cracks are to be expected and will not lead to refunds.

5. Returns & Cancelations:

5.1 Faulty Items

If default options are chosen and your doll looks different from the first photo on the doll's page please contact our customer service at reception of your doll. We will arrange an immediate replacement of the doll or will send you replacement parts depending on the nature of the problem. You must send the doll back to us within 14 days from receipt of goods if you choose to replace your doll, for sanitary reasons we only replace unused dolls. By unused we mean not cleaned, not stained, not powdered, not oiled and no sex whatsoever with the doll / torso / toy. Please leave the doll in its original packaging and please don’t throw away the original packaging. In case the original packaging has been thrown away while the doll needs to be returned you will need to provide another packaging offering similar protection.

Please be aware that your doll might look different from the photo if you don't choose the default options such as: default skin tone, default eye color, default wig, default body...

Slight variance is to be expected on each doll. The following elements will not be considered faulty:

• Minor skin color differences or imperfections – minor color differences and skin imperfections are quite normal on sex dolls due to the way TPE or Silicone is injected into the molds. Your doll will be unique. Skin color will also always look a bit different on a screen or on photo versus real life and depending on the light it's exposed to.

• Mold marks - all dolls are molded which usually leaves marks at the TPE or Silicone injection point (usually at the back of the doll near the neck) and at the place where the mold is closed (usually on the side of the doll). For Silicone dolls those marks are impossible to avoid completely and to repair due to the fact that (unlike TPE dolls) heat can't be used to melt the Silicone once the doll has been molded.

• Finger & Toe Nails – sometimes the nails on the dolls will become loose during shipping. To ensure that nails can be removed, customized and reattached easily we only use a light amount of nail glue. If you receive a doll with a loose nail simply reattach it with nail glue.

• Eyelashes – Eyelashes can become loose during shipping. If this happens, simply use, depending on your doll, TPE or Silicone safe eyelashes glue to reattach them.

• Nipples / Areolas – Parts of the nipples and areolas are painted manually on the dolls which can lead to slight asymmetries, differences in shapes and/or slight color differences in comparison to products or options pictures.

• Transportation – Scuffs, creases, indentations, small cuts or bruises unfortunately happen from time to time during transportation. Those are usually caused by transporters handling the packages improperly (i.e. holding the package upside down, or vertically instead of horizontally). Unless the doll has suffered massive damage beyond repair, a repair solution will be offered in those kinds of situations. Fortunately those kinds of skin damages are easy to repair and all doll makers have prepared repair kits for those situations. Repair videos will be provided and the client will be expected to perform the repair him/herself.

• Implants – Some doll manufacturers use human hair for their implants. As a result it can lead to small color differences between the implanted hairs.

• Heads proportions – Doll heads almost always have fixed proportions. As a result, a particular head will look relatively bigger on smaller bodies and smaller on larger bodies. If you don’t pick the default head on the product page or a head for which product pictures are also available with the body you’ve chosen, the head to body proportions of your doll might be different from what you see on the product page. We don’t allow certain head/body combinations when we think the result will not look good: the head will look too big or too small in comparison to the body. This choice is based on a combination of our own subjective preferences, client feedback and manufacturers’ recommendations. What we deem acceptable might be different from what you deem acceptable. We deem acceptable all the head/body combinations that can be chosen on our website without manual intervention from a myrobotdoll.com staff. In case you have any doubts regarding a particular head/body combination please contact us before placing your order or do some research about the combination you plan to order. We might be able to provide factory pictures of similar head/body combination. If you choose a particular head/body combination, we will assume you know what you are doing and will likely validate your order without any further warning. The risk of finding a certain head to body combination not acceptable is bigger if you pick a head for which you can find product pictures with bodies taller than 160cm with a body smaller than 150cm.

• Neck – Unless you choose an all-in-one model there will always be a gap between the neck and the head of the doll. This gap is usually more visible when the doll is lying down.

• Smell – New dolls can have a strong unpleasant production smell. This is especially true for TPE dolls. The doll may have to be cleaned several time to remove the smell.

• Skeleton – Dolls metal skeletons have weak links. The thinner areas of the skeleton will break after a few months or even a few days if a doll is not handled properly. Here are some guidelines to mitigate that risk:

  • Do not leave a doll for too long in a position that would make you feel uncomfortable (for instance seated and slightly leaning back).
  • Favor storing the doll in a lying position to reduce the force exerted on the skeleton.
  • If you store the doll hanging, please lower the doll until the feet are a few centimetres away from the floor. Please then put a pillow or a mattress below the feet to spread the force between the feet and the skeleton.
  • Avoid manipulating or having intercourse with the doll on hard surfaces.
  • Be extremely careful and gentle when manipulating dolls legs. Especially when joints are stiff, legs form big levers and the amount of torque exerted on the skeleton can be huge when the legs are pulled or pushed too strongly in any direction.

• Joints – Different dolls have different levels of initial joint stiffness. Initial stiffness can sometimes be adjusted on request before a doll is produced. As time passes and as joints are being used their stiffness will change: some joints will become loser and some other may become stiffer. Using too much strength on a joint or pushing/pulling it in the wrong direction can quickly modify the stiffness of a joint and should be avoided. 
Please look at our videos showing how to manipulate dolls’ joints before using your doll.

• Makeup – The facial makeup can fade in contact with oil or soap or when rubbing or kissing the doll. The makeup on fabric dolls is not water resistant.

• Makeup differences – Best effort is made to match the doll's makeup seen on the photos when you choose the default makeup option. Be aware that since makeup is done manually by makeup artists on each individual doll the resulting makeup will always differ slightly from the one seen on the photos. Your doll will be unique. We remind you that you can request to see photos of your doll before shipping to have a final look at your doll and to validate the makeup and other esthetic features. Such a request may slightly delay the shipping of your doll.

• Body measurements & weight variance – A large part of the production process of dolls is manual and differences between the indicated body measurements & weight on the product pages and the reality is to be expected. In our experience ± 3cm and ± 3kg on the indicated body measurements & weight is very common.

• Standing – Most dolls are heavy and it is often very challenging to make a doll stand by itself without a third contact point. This usually requires a lot of experience, patience and a third contact point. One can use a wall, a back hook or a dedicated device as third contact point. Before making a doll stand one has to make sure that its feet are flat, ankle joints are not bent and its weight is evenly distributed on both feet. A pair of socks and shoes are highly recommended before putting it carefully on the floor. Without proper protection, uneven distribution of weight or if the doll isn’t put gently enough on the floor, the feet could be damaged.
 One should never attempt to make a doll stand if the doll doesn’t have the proper standing features: standing with bolts/caps or standing without bolts. We strongly advice against leaving dolls standing for too long. This is especially true for dolls heavier than 25kg.  Most dolls should never be stored or left overnight in standing position.

• Body painting – Body painting consists of extra layers that are applied on the doll to make it look more lifelike. Depending on the manufacturer and the way the doll is used, the extra layers will fade/peel more or less quickly. In the best case it will last a year or so for high-end skilled manufacturers or for dolls used mainly for photo & companionship. In the worst case it will only last a few days or one usage for dolls used mainly for intercourse. To preserve body painting duri