Payment Instructions

Accepted Payment Methods

American Express / Maestro / Mastercard / Visa / PayPal (USD/EUR only) / Bank Transfer (ACH | Wire | Swift) / iDeal / Google Pay / Apple Pay / Bancontact

Additional local payment methods (such as Sofort, EPS, P24, etc.) are also available depending on your selected currency and billing country during checkout.

Accepted Currencies

USD / EUR / GBP / CHF / CAD / AUD / JPY / SGD / DKK / SEK / NOK / ILS / CZK

You can now conveniently select your preferred currency directly on our website. If you need assistance or have special requests, please contact us and we will be happy to help.

Discreet Billing

Your purchase will appear on your billing statement as “Skylite SRL”, our official company name. Please note this to avoid any confusion when reviewing your statement.

Credit Card Payments

We accept major credit cards, including Visa, Mastercard, American Express, Discover, Maestro, JCB, and China UnionPay. You can conveniently pay with your card during checkout or via a secure payment link we provide.

Customers in the Eurozone can pay via credit card, iDeal, Bancontact, or Sofort directly in EUR at a competitive exchange rate, helping you avoid unnecessary foreign exchange fees. We will send a payment link to your provided email address to proceed with the payment.

Due to the high value of our products, your credit card may have restrictions on large transactions, which could trigger a risk alert from your bank. If your payment is declined, please contact your bank to authorize the transaction. Should you encounter any further issues, feel free to contact us, and we can assist you, including splitting your order into multiple payments if needed.

Please ensure you have appropriate banking transaction limits in place. Banks and credit card companies often set default limits, which can usually be adjusted through your bank’s website, app, or by contacting them directly.

• Monthly or Weekly Limits: The total amount you can spend during a given week or month.
• Transaction Limits: The maximum amount you can spend on a single transaction.
• Online Payment Limits: Specific limits for online payments.
• Country-Specific Limits: Limits for payments made in or to certain countries.

If your payment is rejected despite entering your credit card information correctly, please do not attempt multiple payments. Instead, contact your bank or credit card company to resolve the issue and adjust your limits if necessary. Production of your order will begin once payment is received in full.

PayPal / Credit Card / Debit Card

We offer secure PayPal payments. After you select your desired options, we may first review and confirm your order details. Once confirmed, we will send you a payment link allowing you to pay via PayPal, Credit Card, or Debit Card.

Please note: PayPal payments are only available in USD and EUR. If you select another currency, PayPal will not appear as a payment option at checkout. If you would like to pay with PayPal, please ensure your order is placed in USD or EUR.

If you prefer to pay using a PayPal invoice, please contact [email protected]. We can also assist you in splitting your payment into several transactions if needed to accommodate your card limit.

Steps to pay via PayPal Invoice:

1. Open the invoice email and click the “Pay Now” button.
2. Log in with your PayPal account, or click “Pay with Debit or Credit Card” to checkout as a guest.
3. Verify the invoice details, including the amount and merchant info.
4. Complete the payment. We will send an order confirmation once payment is received. Partial payments are always accepted.

Bank Transfer / Layaway / Split Payment

We have established local bank accounts in several countries to facilitate efficient and cost-effective bank transfers in the following currencies: EUR, USD, AUD, GBP, SGD, and CAD. This setup allows you to pay via Bank, SEPA, Swift, ACH, or wire transfer through a local bank account, reducing currency conversion and international transfer fees.

We offer competitive exchange rates without commission for payments via bank transfer in these currencies.

For other currencies, we accept payments via Swift transfer to our European bank account. Please specify your preferred payment method in your order instructions or contact us at [email protected] after placing your order. We will provide bank details specific to your country.

We also offer a Layaway Plan, allowing you to split your payment into several installments. Contact us to arrange a personalized layaway or split payment plan.

Financing Options

While we do not offer direct financing, you may have the option to use PayPal Credit during checkout, depending on your location and eligibility. Please refer to PayPal’s terms and conditions for details.

How Do We Keep Your Payment Secure?

• We use reputable and secure payment gateways that are PCI DSS certified, ensuring your transactions are encrypted and protected against unauthorized access.
• Our website is protected by an SSL certificate (Secure Sockets Layer) to securely transmit personal and financial information.
• We are committed to protecting your data privacy and confidentiality at all times.

Why Does My Payment Fail?

Common reasons for payment failures include:

• Using an unsupported browser (Internet Explorer is not supported; please use Chrome, Firefox, or Safari).
• PayPal blocking the purchase.
• Credit Card issues such as:
  • Invalid or expired card.
  • Insufficient funds.
  • Exceeded card limit.
  • Fraud alerts triggered by the bank.
  • Invalid CVV or expiration date.
  • Location-based bank restrictions.

If your payment fails:

• Try using Incognito/Private mode or a different browser.
• Try a different payment method or card.
• Contact your bank or card issuer to approve the transaction.

If you are still unable to complete your payment, please email us with your order number (if available), name, email address, error message, and a screenshot of the issue to [email protected]. We are here to assist you.

Contact Us

If you have any questions regarding payment methods or encounter any issues, please contact us at [email protected] or via Messenger. We are here to assist you.