Payment Instructions

We accept the following payment methods:

Payment methods

  • American Express / Maestro / Mastercard / PayPal / Visa / Bank Transfer/ iDeal / Google Pay / Apple Pay

    We accept payments in the following currencies:

    USD, EUR, GBP, CHF, NOK, CAD, AUD, DKK, SEK, SGD, CZK & JPY

    Please contact us if you want a quote in your own currency

    Discreet billing

    Your purchase will be billed under the name "Skylite SRL", which is the official name of our company. This is the identifier that will appear on your credit card or billing statement. Please be aware of this to avoid any confusion upon reviewing your statement.

    American Express / Maestro / Visa / Mastercard / Bancontact / iDeal:

    For our customers in the Eurozone or in the UK we offer the possibility to pay by Credit Card / iDeal or Bancontact directly in EUR or GBP at a very good exchange rate. That way you'll avoid paying unnecessary foreign exchange costs. We’ll send you a link at the email address you provided to proceed with the payment in EUR. The production of your doll will begin once your payment has been received in full.

    To use this payment method you need to make sure that you have the proper banking transaction limits in place with your bank. Most banks and credit card companies will set up by default several limits on their credit cards to protect their clients. Those default limits can vary a lot depending on your spending habits and client profile. Those limits can usually easilly be adapted on the bank or credit card company website, app or by simply calling them.

    • Monthly or Weekly Limits: the total amount one can spend during a given week or month with his or her card.
    • Transaction Limits: the maximum amount one can spend on a single transaction.
    • Online Payments Limits: some credit cards have specific limits for online payments.
    • Country Specific Limits: some credit cards have specific limits for payments that are done in or to certain countries.

    If your payment is rejected while you've entered your credit card number correctly don't try to pay multiple times but instead contact your bank or credit card company to understand what went wrong and to enventually adjust your limits temporarily.

    Bank, SEPA, Swift, ACH, or Wire transfer EUR / USD / AUD / GBP / SGD / CAD / Other:

    To facilitate a more efficient and cost-effective payment process for our clients, we have established local bank accounts in countries corresponding to the currencies we accept: EUR, USD, AUD, GBP, SGD, and CAD. This infrastructure ensures that when you choose to pay via Bank, SEPA, Swift, ACH, or Wire transfer, you can do so through a local bank account in your currency area, significantly reducing the costs associated with currency conversion and international transfer fees.

    We will always give you a competitive exchange rate without commission for payments in EUR / USD / AUD / GBP / SGD / CAD via bank transfer (currently 1.08 $ per €).

    Additionally, we accommodate payments in other currencies not listed here via Swift payment to our bank account in Europe, ensuring flexibility and convenience for all our clients worldwide.

    We strongly encourage specifying this payment method in your order instructions or reaching out to us at support@myrobotdoll.com after placing your order. Upon selecting this method, we will promptly provide the details of our local bank account in your country, streamlining the payment process. Production of your order will initiate once we confirm your payment, guaranteeing a seamless and economical transaction.

    Credit:

    While we don't directly offer credit facilities you can in certain countries use PayPal credit to pay us via PayPal while getting financing from PayPal credit.

    Contact us:

    If you have questions regarding payment methods or if you encounter problems to pay us you can contact us at support@myrobotdoll.com or via messenger and we will assist you.

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