Ordering guide

How to order from My Robot Doll

Thank you for visiting our Ordering Process page! We appreciate your interest in learning more about how to place an order with My Robot Doll. We follow industry-standard procedures, and what makes us unique is our strong ties with partners in China and personalized assistance every step of the way. Simply choose your doll, customize it, and then leave the rest to us. We’ll handle everything from crafting to delivering your dream doll to your doorstep.

To provide accurate details, it’s important to note the distinctions between the processes for in-stock dolls and customized dolls. See what you can expect from each process below.

At a glance

Your order in eight steps

From choosing your configuration to receiving your doll, we keep you informed throughout the process.

  1. Step 1: Choose And Customize Your Doll Step 1: Choose And Customize Your Doll
  2. Step 2: Proceed To Your Cart And Capture A Screenshot Of Your Chosen Options Step 2: Proceed To Your Cart And Capture A Screenshot Of Your Chosen Options
  3. Step 3: Select Your Payment Method Step 3: Select Your Payment Method
  4. Step 4: We Confirm Your Purchase And Review Your Order Before Production Step 4: We Confirm Your Purchase And Review Your Order Before Production
  5. Step 5: We Place Your Order And Production Starts Step 5: We Place Your Order And Production Starts
  6. Step 6: We Send You Pictures Of Your Completed Doll Step 6: We Send You Pictures Of Your Completed Doll
  7. Step 7: We Dispatch Your Doll Upon Your Approval Step 7: We Dispatch Your Doll Upon Your Approval
  8. Step 8: You Receive Your Doll And Leave My Robot Doll A Review Step 8: You Receive Your Doll And Leave My Robot Doll A Review

Choose your process

Customized and in-stock orders

Open the relevant guide for the exact sequence you can expect.

Customized dolls Made to your specifications

Customized dolls are 100% tailored to your taste.

Here’s how the ordering process works:

  1. Choose and customize your desired doll. Need assistance? Continue to the four-minute video tutorial below for help adding customized options.
  2. Select your custom options and click “Add to Cart” when satisfied.
  3. Review your choices in “Your Cart” and capture a screenshot of your cart. Then proceed to checkout.
  4. Keep the “email me” option checked to receive an invitation to our exclusive customer doll community. Uncheck it to opt out. You will still receive order updates.
  5. Fill in your delivery details, choose your payment method and place the order. You can review our accepted payment methods first.
  6. Receive an immediate confirmation and a personalized email from our Customer Care Team at [email protected].
  7. Review your order within 24 hours before we send it to production.
  8. Production begins.
  9. Once production is complete, we’ll email you factory photos for approval.
  10. If everything looks good, we’ll dispatch your doll after your confirmation. If modifications are needed, we’ll work closely with the manufacturer to ensure your complete satisfaction.
  11. Your customized doll is on its way. Arrival time varies; see our shipping policy and delivery guidance.
  12. We’ll send you a review request through Judge.me. All our reviews are 100% authentic. Your feedback on the purchasing experience and service helps other doll lovers find a reliable vendor and contributes to our growth.
In-stock dolls Pre-configured and ready to dispatch

In-stock dolls are ready to go, just as you see them in the photos.

Here’s how the ordering process works:

  1. Choose your preferred doll.
  2. Click “Add to Cart”.
  3. Review the order details in “Your Cart”.
  4. Proceed to checkout.
  5. Keep the “email me” option checked to receive an invitation to our exclusive customer doll community. Uncheck it to opt out. You will still receive order updates.
  6. Fill in your delivery details, choose your payment method and place the order. You can review our accepted payment methods first.
  7. Receive an immediate confirmation from [email protected].
  8. Within 24 hours, we place your order with the doll manufacturer.
  9. These dolls are pre-configured, so no factory photos are provided.
  10. Expect dispatch within two business days.
  11. Your doll arrives in 3 to 10 days, depending on your location.* See our shipping policy and delivery guidance.
  12. We’ll send you a review request through Judge.me. All our reviews are 100% authentic. Your feedback on the purchasing experience and service helps other doll lovers find a reliable vendor and contributes to our growth.

Four-minute tutorial

Ordering a customized doll

Follow the walkthrough to see how to select options, review your configuration and add a customized doll to your cart.

Stay informed

Our official communication channels

These are the addresses and channels we use while your order is being prepared and delivered.

Order and delivery support

[email protected]

Expect order updates from this address. You can also contact our Customer Care Team, led by Alice, with questions or requests during the waiting period.

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