My Robot Doll
Tailor Service for Sex Doll
We highly recommend you to read the delivery policy carefully in the «Store Policy» tab as well as the instruction below before placing your order to get the best service from us and to fully understand how to customize your dream doll!
If you have a particular outfit in mind for your love doll or for you and you could not find the right size that would fit, then you've found the right place. We have several professional tailors working for My Robot Doll to custom make the outfits for our clients.
Before ordering our tailor service, please be aware the following conditions :
1/ Since it is 100% manual work, there will always be some difference in color or style between the photo you send and the final outfit.
2/ Our tailor will make the outfit based on the measurements that you provided but there will be always be some variation from 1 to 3cm for the final result.
3/ Unless there is no special requirements on the material, it would up to our tailor to decide which material creates the best result.
4/ The production lead time is at least 3 weeks and could vary up to 2 months depending on the complexity of the outfit.
5/ The indicative price is only a starting price, the final price will be based on the complexity of the outfit. After ordering this service, please send us the photo of the outfit that you have in mind and we will give you the final quote. We will only launch the production when the payment is paid in full.
5/ Once an order is placed we do not accept cancellation and no refunds will be made.
6/ Our tailor will guarantee his / her best effort. Once the order is placed we don't accept any modification and there will be no after-sales service for tailor service.
7/ If you ordered a doll at the same time as our tailor service, we will try to ship both in the same package for you to minimize the shipping costs. If you prefer to have them sent separately, we will charge you additional delivery fees.
8/ When you order our tailor service this means that you accept our conditions by default.
Follow @MyRobotDoll to get access to our latest blog posts and products release.
If you have questions about our products check our very complete FAQ section which contains a lot of tips and useful information about our sex dolls.
If you still don’t find the answers that you are looking for, please contact us via messenger or at email@example.com and we’ll come back to you quickly.
Don't forget to check our other amazing collections before leaving!
If you can't find your dream doll among our existing collection you can also create your own sex doll with custom face on our create the face of your dream page.
Free international shipping.
Pre-shipment pictures available on request.
Average Shipping Time:
- USA & Canada: 7 to 12 days
- European Union: 35 to 65 days
- Japan, Singapore, Taiwan: 5 to 8 days
- UK, Norway, Switzerland: 10 to 15 days
- Australia, New Zealand, Israel, Romania: 10 to 15 days ($100 to $300 extra shipping fees)
Click this link for our complete shipping policy.
1. Discreet billing:
We bill you as Skylite BV/SRL the name of our company. This is what will show up on your credit card or billing statement so don’t be alarmed when you see it.
2. Manufacture lead time:
2.1 Existing collection
|Production Lead Time|
|Brand||Average Lead Time|
|Tayu QingZhi||70 days|
|Elsa Babe||30 to 45 days|
|WM Doll||2 weeks|
|Starpery TPE||4 to 6 weeks|
|Starpery Silicone||6 to 8 weeks|
|Sanhui with wig||2 to 3 weeks|
|Sanhui with hair implantation||4 to 5 weeks|
|MZR Doll||10 to 15 days|
|Gynoid||8 to 12 weeks|
|Sino-doll with wig||30 days|
|Sino-doll with hair implantation||At least 45 days (+15 days with hair implantation)|
|Sino-doll with RS Options||At least 60 days (+15 days with hair implantation)|
|T-Sino with RS||At least 45 days (+15 days with hair implantation)|
|T-Sino with RRS||At least 60 days (+15 days with hair implantation)|
|SE Doll||2 to 3 weeks|
|Siliko Doll||3 weeks|
|Other Silicone Dolls||2 to 3 weeks|
|Other TPE Dolls||3 to 15 days|
2.2 Doll creation with custom face
TPE and Silicone dolls: 45 days
AI Sex Robots: 60 days
2.3 Doll creation with custom face & custom body
TPE and Silicone dolls: 60 to 90 days
3. Prior Shipping:
Without request of photos, we will ship your doll immediately once it has been manufactured.
If you want us to send you photos before making the shipment, please leave a note on the check out section or send us an email at support@myrobotdoll. We will send them to you before the shipment. If you have additional requests, we can make adjustments or modifications at your expense. Please note that it might slow down the shipping process and delay the reception of your doll.
4. Shipping & Packaging:
4.1 Average Shipping Time
Due to the current Covid-19 situation and the constant improving or worsening conditions in different countries the Covid-19 Shipping Time is only indicative. We adapt it each time we receive new information from our transport companies.
- USA & Canada: 7 to 12 days
- European Union: 35 to 65 days
- UK, Switzerland, Norway, Romania: 10 to 15 days
- Israel: 10 to 15 days
- Australia & New Zealand: 10 to 15 days ($100 to $300 extra shipping fees)
- Japan, Singapore, Taiwan: 5 to 8 days
- Russia: 45 to 65 days
Please be aware that moaning options or sex robots (electronic systems) could add 5 days of shipping time due to additional customs control on electronic products.
Shipping time can be exceptionally longer during the Chinese new year, due to bad weather or during the Christmas season.
We provide free worldwide express shipping in discreet & sealed packaging. Once dolls leave our factory, you will receive the tracking number to follow the shipping progress.
4.3 Flight Case
If you purchase a flight case with a doll or a torso, it will be new and custom made to fit your order. It will be used as packaging for your order and its main purpose will be to protect your doll or torso during transport. As such, you should not expect your flight case to arrive in pristine condition: scratches and/or cracks are to be expected and will not lead to refunds.
5. Returns & Cancelations:
5.1 Faulty Items
If default options are chosen and your doll looks different from the first photo on the doll's page please contact our customer service at reception of your doll. We will arrange an immediate replacement of the doll or will send you replacement parts depending on the nature of the problem. You must send the doll back to us within 14 days from receipt of goods if you choose to replace your doll, for sanitary reasons we only replace unused dolls.
Please be aware that your doll might look different from the photo if you don't choose the default options such as: default skin tone, default eye color, default wig, default body...
Slight variance is to be expected on each doll. The following elements will not be considered faulty:
Minor skin color differences or imperfections – minor color differences and skin imperfections are quite normal on sex dolls due to the way TPE or Silicone is injected into the molds. Your doll will be unique. Skin color will also always look a bit different on a screen or on photo versus real life and depending on the light it's exposed to.
Mold marks - all dolls are molded which usually leaves marks at the TPE or Silicone injection point (usually at the back of the doll near the neck) and at the place where the mold is closed (usually on the side of the doll). For Silicone dolls those marks are impossible to avoid completely and to repair due to the fact that (unlike TPE dolls) heat can't be used to melt the Silicone once the doll has been molded.
Finger & Toe Nails – sometimes the nails on the dolls will become loose during shipping. To ensure that nails can be removed, customized and reattached easily we only use a light amount of nail glue. If you receive a doll with a loose nail simply reattach it with nail glue.
Eyelashes – Eyelashes can become loose during shipping. If this happens, simply use, depending on your doll, TPE or Silicone safe eyelashes glue to reattach them.
Nipples – Parts of the nipples are painted manually on the dolls which could lead to slight asymmetries or small differences in shapes.
Transportation – Scuffs, creases, indentations, small cuts or bruises unfortunately happen from time to time during transportation. Those are usually caused by transporters handling the packages improperly (i.e. holding the package upside down, or vertically instead of horizontally). Unless the doll has suffered massive dommage beyond repair, a repair solution will be offered in those kinds of situations. Fortunately those kinds of skin damages are easy to repair and all doll makers have prepared repair kits for those situations. Repair videos will be provided and the client will be expected to perform the repair him/herself.
Implants – Some doll manufacturers use human hair for their implants. As a result it can lead to small color differences between the implanted hairs.
Neck – Unless you choose an all-in-one model there will always be a gap between the neck and the head of the doll. This gap is usually more visible when the doll is lying down.
Smell – New dolls can have a strong unpleasant production smell. This is especially true for TPE dolls. The doll may have to be cleaned several time to remove the smell.
Makeup differences – Best effort is made to match the doll's makeup seen on the photos when you choose the default makeup option. Be aware that since makeup is done manually by makeup artists on each individual doll the resulting makeup will always differ slightly from the one seen on the photos. Your doll will be unique. We remind you that you can request to see photos of your doll before shipping to have a final look at your doll and to validate the makeup and other esthetic features. Such a request may slightly delay the shipping of your doll.
Body measurements & weight variance – A large part of the production process of dolls is manual and differences between the indicated body measurements & weight on the product pages and the reality is to be expected. In our experience ± 3cm and ± 3kg on the indicated body measurements & weight is very common.
Heating - The heating function of most dolls takes some time to warm the dolls because the heating wires are attached to the metal skeleton and it takes time to pass the warmth from the inside to the outside. Overheating could damage the TPE or Silicone and we don’t recommend leaving the heating function on consecutively for more than 30mins. In our opinion (confirmed by clients feedback) better results can be achieved by using a heating blanket to warm the surface of the doll from outside and a USB heater stick to warm the love holes. Take this option at your own risk. Issues are frequent with it and we don’t take any responsibility for malfunctions.
Also please read our FAQ section carefully to make sure that you won't cause damage to your doll by mistake (i.e. letting your doll exposed to heat or leaving it for too long in an incorrect position). Damage caused by user negligence is not covered.
5.2 Damaged Items
If you notice that your package and your doll have been seriously damaged during the shipping you have to refuse the package due to damage and file a claim immediately with the transporter. You can then ask for a return without any extra fee.
Upon reception of your package we kindly ask you to make an unboxing video of the doll and control that nothing is missing or damaged.
If you notice that your doll is damaged or some parts are missing, please file a claim immediately with the transporter and communicate the case number to us within 48 hours from receipt of your doll. We will take care of the remaining things for you.
Depending on the severity of the damage, we can either send you a replacement of the doll, replacement parts or repair kits. You must send the doll back to us within 14 days from receipt of goods if you choose to replace your doll, for sanitary reasons we only replace unused dolls.
If a damage is deemed reparable, only a repair solution will be offered. Repair videos & material will be provided and the client will be expected in most cases to perform the repair him/herself.
Damage on the doll can be caused by mishandling such as letting your doll exposed to heat, leaving it for too long in an incorrect position or dressing your doll with certain colorful clothes that could taint the TPE. As such, without a proper unboxing video, we will have no way of knowing who is responsible for the damages.
5.3 You changed your mind / cancelation policy
After placing your order you have 24 hours to modify or cancel it without any explanation. Simply send us an email at support@myrobotdoll with the reference of your order to cancel and we'll refund you immediately using the same payment method that you used to pay us.
All orders cancellation will incur a transaction fee of $100 + 7% of the order amount.
We have no stock of sex dolls, sex doll heads or sex dolls with robotic features. They are all produced on demand in our factories in China and shipped directly to you from China. Since all our dolls are produced on demand we'll wait 24 hours to give you the opportunity to change or cancel your order before launching the production.
If you want to speed up the production time you can ask us to launch the production immediately after receiving your order. If you do so, the production will be launched immediately and you won't be able to modify or cancel your order anymore.
After the 24 hours cooling off period or if you explicitly asked us to launch the production of your doll immediately, the production of your sex doll will begin and you won't be able to cancel your order anymore for any reason.
If your order has been placed choosing either Bank/Wire Transfer or PayPal Invoice in your own currency as payment method we expect you to confirm us by email within 24 hours after placing your order that you've proceed with the payment and that you agree with the proposed amount in case the payment is not done in USD and in case no foreign exchange rate has been agreed in advance.
Orders for which no confirmation of your intention of paying has been received within 24 hours or no payment has been received within 24 hours when PayPal Invoice in your own currency was chosen as payment method or no payment has been received within 4 working days when Bank/Wire Transfer was chosen as a payment method may be cancelled.
5.4 Shipping costs
You are responsible for paying the shipping costs when returning a product to us. We advise you to use a service including the tracking of your shipment and an insurance for products worth more than $800. Those shipping costs are non-refundable. Depending on where you live and the shipping method you use the time it will take for us to receive your product will vary.
If a product is returned to us due to your gross negligence (such as not picking up the product on time from the courier’s facility or providing a shipping address that doesn’t exist), your refusal to accept the package (unless it is damaged) or your refusal to pay import taxes or VAT for countries where we indicated that the customer was responsible for paying those, you will be responsible for all the product’s return shipping and handling costs incurred to us. Those costs can exceed $1000 for heavy products.
5.5 Special disclosures and returns & cancelations conditions for European clients
European clients are protected by local EU regulation when purchasing items online from traders such a My Robot Doll. Online traders such as My Robot Doll have to disclose all relevant regulations to their clients.
To save you some time you will see that under European regulation our returns & cancelations policy is basically identical to what has been described above under 5.1, 5.2, 5.3 and 5.4.
14 day cooling off period
In the EU you have the right to return purchases made online from traders such as My Robot Doll within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind and without a justification.The 14-day cooling off period does not apply to all purchases. The first relevant exemption being goods made to order or clearly personalised such as all the sex dolls, sex doll heads and sex dolls with robotic features that are sold by us on our website.
The second relevant exemption concerns the delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery.
If you've already used your sex toy, sex doll, sex doll head or sex doll with robotic features to have sex, the 14-day cooling off period will expire immediatly. Also you won't be able to ask for an exchange if your sex toy, sex doll, sex doll head or sex doll with robotic features is faulty or damaged if you've already used it.
We have no stock of sex dolls, sex doll heads or sex dolls with robotic features. They are all produced on demand in our partner factories in China and shipped directly to you from China. As a result, under European regulation, you will not be protected by the 14-day cooling off period when purchasing sex dolls, sex doll heads and sex dolls with robotic features from us.
You will still be protected by our own 24 hours cooling off period as described in 5.3 that allows you to cancel or modify your order without any explanation within 24 hours after placing your order, unless you explicitly asked us to waive that right to speed up the production process.
The cooling off period expires 14 days after the day you received your goods. If the cooling off period expires on a non-working day, your deadline is extended till the next working day.
How to cancel a purchase
As explained just above, cancelation for sex dolls, sex doll heads and sex dolls with robotic features is only possible within 24 hours after placing your order. After this 24 hours period you won't be able to cancel your order for any reason.
You must tell us that you want to cancel your purchase. It is not enough just to send the goods back. We provide you a model withdrawal form which you can use to tell us about your decision, but you don't have to use it.
You can inform us and send back your goods at the same time, for example, by adding a written statement with the goods that you are returning by post, by sending an email at support@myrobotdoll, or by completing an online returns and sending it by email at support@myrobotdoll.
You must send the goods back to us within 14 days of informing us and at your own cost. Please refer to 5.4 for more details about shipping costs.
Getting a refund
As explained just above, refund for sex dolls, sex doll heads and sex dolls with robotic features is only possible within 24 hours after placing your order. After this 24 hours period you won't be able to cancel your order for any reason.
We will give you a refund within 14 days of receiving your cancellation request. However, we will delay refunding you if we haven't received the goods.
Our refund will include any shipping charges you paid when you made your purchase. However, we will charge you delivery costs if you specifically requested non-standard delivery (such as express delivery).
Model withdrawal form
If you wish to cancel your order you can fill up this form and send it to us by email at support@myrobotdoll:
I "YOUR FIRST NAME" "YOUR FAMILY NAME" want to cancel my order number "YOUR ORDER NUMBER"
placed the "YOUR ORDER DATE" with My Robot Doll / received the "YOUR RECEPTION DATE" (choose one of the two)
6. Import Taxes and VAT how does it work:
Due the new European Union VAT rules as of 1 July 2021 we only accept orders from clients located in the European Union if the order amount is above 200€.
6.1 Who is importing the products
As you will read in 6.2 we offer by default a service that helps you pay import duty in advance if you live in the European Union, in the USA or in Russia.
We have no stock of accessories, sex toys, sex dolls, sex doll heads or sex dolls with robotic features.
To allow you to fully customize your doll and to optimize shipping time, all our sex dolls, sex doll heads or sex dolls with robotic features are produced on demand in our partner factories in China and shipped directly to you from China by our logistic partners.
Our sex toys and accesories are also shipped to you directly from China.
We are working with local logistic companies for the transport of your products between our partner factories and your home. They will ship the package to you via shipping companies such as UPS, FedEx or DHL depending on the most optimal solution for your destination country. You will receive a tracking number as soon as the package has been shipped.
At no point in time will My Robot Doll own the accessories, sex toys, sex dolls, sex doll heads or sex dolls with robotic features bought on our website and sent to you from China when they enter your destination country. As a result, you will be the person importing the accessories, sex toys, sex dolls, sex doll heads or sex dolls with robotic features and the person responsible for paying import taxes and VAT.
This is the most efficient way of doing it for customized dolls and the way most doll vendors operate. We just want to be completely transparent about the way it works.
6.2 Customs duties & Customs clearance
|Full Size Sex Dolls|
|Countries||Custom Clearance||Import Duties||Average Shipping Time|
|USA||Included||Included||7 to 12 days|
|European Union||Included||Included||35 to 65 days|
|Russia||Included||Included||45 to 65 days|
|Norway, Switzerland, Romania||Not Included||Not Included||10 to 15 days|
|UK||Not Included||Included on demand (paid option) please contact us for details||10 to 15 days|
|Turkey, Israel||Not Included||Not Included||10 to 15 days|
|Canada||Not Included||Not Included||7 to 12 days|
|Australia, New Zealand||Not Included||Not Included||10 to 15 days|
|Singapore||Included||Included||5 to 8 days|
|Japan & Taiwan||Not Included||Not Included||5 to 8 days|
|Custom Clearance And Import Duties Are Never Included For Small Packages! Torsos are NOT considered Small Packages.|
We take care of customs clearance for the EU, Russia, Australia and the USA. For the remaining countries the process is quite straightforward and we'll do our best to assist you. Problems are rare but please be reactive to customs questions if they occur to receive your doll on time.
As always for imported high-end products, additional efforts or documents might be needed to get your sex doll on time for customers in Canada, New Zealand, Japan, Singapore, Taiwan, UK, Norway, Romania, Switzerland and Israel.
For full size sex dolls and sex dolls with robotic features we offer by default a service that helps you pay import duty in advance if you live in the European Union, the USA or Russia. Customers in Canada, New Zealand, Japan, Singapore, Taiwan, Norway, Romania, Switzerland and Israel may have to pay customs duties due to local legislation.
Due to significantly higher shipping costs to Australia & New Zealand we charge an extra $100 to $300 shipping fees depending on the package weight & size to deliver to those two countries, please contact us at support@myrobotdoll for more information.
For small packages (i.e. sex toys, small accessories, sex doll heads, glue ...) we never offer delivered duty paid service or custom clearance and you will randomly have to pay custom duties on your purchase no matter where you live.
We aim to amaze our customers and get you the BEST to construct a long lasting relationship!
7. Pre-shipment photos:
Pre-shipment photos of your doll may be used for marketing purposes unless you explicitly ask us not to. With the exception of the destination country we don't disclose any personal information about our customers while using those pre-shipment photos.
This doll is everything I expected and more. She is soft and easy to cuddle with, has a very feminine figure that can leave anyone satisfied.
MyRobotDoll has proven itself once more it is a quality company that anyone can trust to not only fulfilled their order, but provide responsive customer support that goes beyond expectations as a customer. They provide exactly what you order and send everything quickly with care. In just a little more than 2 weeks, the doll arrived with no issues with the packaging or product. This was a very quick delivery, provided with tracking and professional check-in with notification from shipment, to delivery, to confirmation of delivery.
This is a company that makes a customer confident in their purchase and is served with love from their first moment of purchase, to their first moment of embracing their doll.
The doll I received from MyRobotDoll is beautiful.
I got her quicker than I expected I would.
They even sent a video of her to me before she left the factory to make sure I was happy with her first.
The whole process went smoothly and I have nothing but nice things to say about Alice from MRD, She went above and beyond to make sure I got what I wanted. She was also fast to reply to my emails, even though I live in Australia.
I will definitely buy from here in the future if I consider getting another doll.
Thanks again Alice and MRD!
Thank you! Dolls’ stands are perfect
Doll was exactly as pictured/described. Alice from customer service was very communicative and quick to respond to any questions. Would order again.
After a few complications with manufacturing my doll was finally delivered and she is fantastic. I am very pleased with her now that's shes arrived. My agent I was working with did a fantastic job making sure I got what I was looking for.
The back and buttock feel incredibly soft to the touch. The doll is also very easy to lift. Durability of the private part seems great so far and it's pretty easy to clean. I would recommend the removable version with the vaginal and anal holes separated to have the most hassle free experience.
Excellent service. I found recommendations for myrobotdoll on Celesdoll and TDF. Even though myrobotdoll is in Belgium and I’m in USA, Alice made the process smooth helping during every step of the way.
My Sanhui arrived in perfect condition and is gorgeous. Custommer service staff was very helpful all the time and aided me in all parts I did not understand.
I definetelly recommend.
This was my first purchase of a doll and I did not know what to expect. The Aibei doll I went with was everything I wanted and more. The customer service was great and Alice was very helpful with my questions. The doll came exactly how the pictures were on the site and in a very timely matter. With no problems what so ever. My Robot Doll experience was very exceptional that I am currently looking for my next higher end doll from My Robot Doll site. Thank you very much to My Robot Doll team.
this is the best vendor ever,i mean it Alice did the best job she can possibly do.I had a bad experience before but if you want companionship in these dark times BUY FROM MY ROBOT DOLL! (its also the only one in EU and the BEST)
a very pleasant ordering experience indeed from both manufacture and MRD!
all communications were replied to with a fast response, never more than a day unless additional info was required out of the manufacture, most quick questions were answered on the spot, despite the time zone differences
it was also apparent that there were very good relations between MRD and the manufactures, in this case TAYU. i had made custom requests of unreleased and unannounced features that were relayed through MRD to the manufacture and were accepted and details of the process were very transparent
one part of the process i was nervous about was the importation and customs process of my country, Australia specifically. whist the import fee's are not covered as its out of the local area, however 99% of the import process is attaching the correct paper work for the customs to review, all of which is organised by MRD. customs fees were then paid through the shipping carrier.
all in all, very happy with the service, very professional and excellent communication, will certainly be returning for future purchases!
I ordered my Belldandy through MyRobotDoll.com and when she arrived, just wow. Her face is beautifully painted and everything in the order was correct. Shipping was fast and very efficient with the “shop” app plus she arrived a day early. The plastic wrap around her packaging was ripped open but that was probably just customs doing their jobs and bell arrived perfectly preserved virgin seal and all. I’ll definitely be buying from MRD again.
P.s. Alice is possibly the best customer service rep I’ve ever worked with. She answered all of my questions quickly and totally to my satisfaction. I truly can’t thank her enough.
As a first time purchase the time' dedication, and treatment as a fellow anime lover were a fun experience.
The doll came out better than I thought now I have it in person. Im happy I can have the doll as a sognification of my endearment of anime culture and convenience once necessary. Strength from Black Rock Star Shooter came out gorgeous and I cant be anymore greatful on how much time has been put upon the doll. Thankyou verymuch.
Hi all, I would like to thank Alice & the team at my robot doll for their outstanding service the whole way from ordering to receiving my girl, the quality of the doll is absolutely superb in every way, this is my first silicone doll & I'm very impressed, its great to see that my robot doll cares & has great communication which has helped me with confidence to deal with them over any other vendor, thanks again my robot doll!
My purchase with My Robot Doll was great. Alice was extremely helpful and she responds fast which is super nice. I ended up asking her a lot of questions before making my purchase. I ended up ordering a custom Tohru doll and she came out great the quality and detail they did was amazing. I am so happy on how she turned out. What im about to say next may sound you know cliche I guess but I was looking into other dolls and websites then I found my robot doll. Honestly I am so happy I found it because its the first doll I have purchased but I am so happy that it is a character that I love. I've been a fan of miss kobayashi's dragon maid since the anime aired and Tohru is my fav. character. Anyways if you are thinking about getting a custom doll I highly recommend it, I dont regret anything, I hope my review helps anyone who is looking into it and thank you again Alice for your patience with all my questions.
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