Quick, Responsive and friendly service.
The communication between me and the My Robot Doll support (Alice) was very good.
All my questions got answered.
Also the additional service was fantastic.
For example I ordered a custom doll where I had to send in a reference picture for the manufactorer to re-create the face as best as possible.
They could have just used the already existing silicone moulds, but Alice found out that a more fitting face shape was being develloped.
She offered me to wait for it's completion, so that the result is an even better option for my taste.
I also ordered a custom outfit with my doll and Alice went the extra mile to (have her tailor) collect and create all the parts and accessories that I wanted (with a slight price increase).
Payment with bank transfer in euro was rewarded with a small discount on the price.
Even the after-sale communication is superb, giving me doll maintenance tips and delivery updates.
Before shipping, I received photos of the makeup simulation (to verify it), the finished doll and the outfit, so I knew what I was getting in advance.
The shipping time for me (China to Germany) was a bit over 6 weeks, which is quite long but I didn't mind and it's understandable when a containership and customs clearance is involved.
Speaking of, I only payed the price that was shown on the website checkout screen, custom clearance was done automatically and didn't cost me anything.
I also didn't have to drive to the customs office to pick up the doll.
UPS automatically did that for me with no exta cost.
When I received the doll, there was everything that I ordered in the box.
In addition, a small surprise kit was also in the box.
It included a pair of white gloves, a water cleaning tube, an extra head connector, a silicone sample, a comb and a towel, in which the doll was wrapped in for a clean transport.
Everything was packed nicely so that no damage would happen during transport.
On arrival the Box was upside-down, dented and had deep scratches, but the contents were unharmed.
As a negative I have to say that I asked alot of questions in advance because I am new to dolls and want to know everything.
While in the beginning I got all of them answered, after a while the replies stopped happening.
I had to show initiative to actually buy a doll before the replies started to happen again.
I think they thought I was just wasting their time, which is understandable, because as a business you actually want to spend your time with paying customers.
But compared to other vendors that I contacted, the replies happened fast and were easy to understand.
Overall a A+ shopping experience and My Robot Doll is now my go-to doll vendor for the future when I'm looking for more quality service and products. :)
Customer Service was friendly, helpful and responded very fast to all the question I had.
The doll arrived on time in perfect condition as described.
Thank you very much!
Couldn't be more satisfied! They perfectly captured the character that I submitted a picture of! I will definitely order another!!
Everything was perfect. I made the exact doll I've always wanted! The customer service was also super kind and helpful to answer my questions. The entire process of ordering to arrival was super fast. I love the level of detail on the custom face I ordered and the actual feel of the doll herself is amazing. I'm looking forward to ordering more in the future!
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